uMail

Acceptable use

Effective date: 28 October 2026

uMail only works if people trust mail that comes from it. These rules protect our customers, the people they write to, and our service. They are part of our Terms of service.

1. The basic rule

Use uMail for honest business email. Do not use it to harm people, to trick people, or to break the law. The company that owns the account is responsible for everything its users do.

2. Things you must not do

Spam and bulk mail without consent

  • Do not send unwanted bulk or unrequested commercial email.
  • Send bulk or marketing mail only to people who agreed to get it. Keep a record of when and how they agreed.
  • Every such message must have a working way to unsubscribe. Stop sending to a person who unsubscribes.

Bought, rented or scraped lists

  • Do not send to lists that were bought or rented.
  • Do not send to addresses collected from websites or other sources without the owner’s agreement.

Phishing and scams

  • Do not send messages that try to trick people into giving passwords, money or personal details.
  • Do not run fake offers, fake invoices or other fraud.

Viruses and harmful software

  • Do not send or store viruses, or other software meant to damage or spy on people or systems.

Pretending to be someone else

  • Do not send mail that pretends to come from another person, company or government office.
  • Do not send from an address or domain that you do not have the right to use.

Illegal content

  • Do not store or send content that is illegal, or that harms children.
  • Do not break the law or the rights of other people, for example by sharing work that you have no right to share.

Harassment

  • Do not harass, threaten or abuse others.

Attacks on our service

  • Do not try to break into uMail or other systems, or to overload our service.

3. Sending limits

We set limits on how much mail a mailbox or a company can send in a day and in an hour. We use them to keep the service safe for everyone. New accounts start with lower limits, and limits can grow as your account builds a good record. Do not try to get around the limits, for example by making many mailboxes to send more. If you need to send more, write to us first.

4. Abusing the free address

When your account includes a free address on a uMail domain, it is for your own business mail. Do not use it to make many accounts, to send bulk mail, or to hide who you are. We may remove such addresses without notice.

5. How we enforce these rules

We look at the facts first. Then we choose a step that fits the problem:

  1. Warning. We write to the company owner and say what the problem is and what to fix.
  2. Suspend sending. We stop outgoing mail for a mailbox or for the whole company. Mail can still arrive.
  3. Suspend or close the account. For serious or repeated problems.

When the risk is serious, for example phishing or a virus outbreak, we may skip steps and act at once, with or without notice. We may also report illegal activity to the proper authorities. If we close an account, the export and deletion rules in our Terms of service still apply.

6. How to report abuse

If you got spam, phishing or other abuse from a uMail address, write to abuse@umail.et. Please include the full message with its headers if you can, the date and time, and what happened. After a report we may suspend sending for the mailbox or the company within 2 business days while we look into it.

7. Changes to this policy

We may update this policy. If a change is important, we will tell company owners before it starts. The date at the top shows the latest version.