Support

Need help with uMail? Start with the help center. If you cannot find your answer, write or call us.

Help center

Short guides for your inbox, your company, your domain and billing. Open the help center.

Write or call us

• Email: help@umail.et
• Phone: +251 94 681 8339
• Hours: Monday to Friday, 8:30 to 17:30 East Africa Time.

Outside these hours, send an email. We answer on the next working day.

What to put in your message

• Your name, your company name and the email address you sign in with.
• What you wanted to do, and what happened instead.
• The exact words of any error message. A screenshot helps.
• The date and time it happened.
• For a payment question: the invoice number and the transaction ID.

Never send your password. We will never ask for it.

Other links

• Is uMail down? See the status page.
• Got spam or abuse from a uMail address? See the Acceptable use policy, or write to abuse@umail.et.