Terms of service

Effective date: 16 October 2026

These terms are an agreement between you and uMail. By creating an account or using uMail, you agree to them. Please read them.

1. Who we are

uMail is a hosted business email service run by uSolve, Addis Ababa, Ethiopia (“uMail”, “we”, “us”). How we handle personal data is explained in our Privacy policy.

2. Accounts and administrators

• A company account is created by a person who has the right to act for that company. That person becomes the owner.
• Owners and admins can add and remove users, reset passwords, suspend users, manage domains and (for owners) change the plan.
• The company is responsible for its users and for everything done with its mailboxes.
• An administrator can suspend or remove a mailbox in their company. Removing a mailbox deletes its mail.
• Give us correct information and keep your password private. Tell us quickly if you think someone else used your account.
• You must be at least 18 years old, or have the legal right to make this agreement for your company.

3. Acceptable use

You must use uMail in a lawful and fair way. In short: no spam, no phishing, no harmful software, no illegal content, no harassment, and no sending from an address you do not have the right to use. Bulk and marketing mail is allowed only to people who agreed to get it.

The full rules, how we enforce them, and how to report abuse are in our Acceptable use policy. It is part of these terms. If you break it, we may warn you, limit sending, or suspend or close the account. Report abuse to abuse@umail.et.

4. Your domains

You may add a domain only if you own it or have the right to use it. We check ownership with DNS records. When you change the MX record, mail for that domain is delivered to uMail. You are responsible for your DNS settings and for any mail you lose by changing them.

5. Plans, payment and renewal

• uMail is paid by plan, by user, by month. Current plans are Starter, Plus and Pro. Prices are shown on our website and in your Billing page.
• We issue an invoice for each month. You pay it with telebirr, or by card in US dollars when that option is available.
• Your service is paid until the date shown in Billing. If an invoice is not paid, we may limit or suspend your account after we send a notice.
• Prices are in Ethiopian birr unless the invoice says otherwise. They may change. We will give notice before a new price applies to you.
• Payments are not refunded, except where the law requires it or where we agree to it in writing.
• You are responsible for taxes that apply to you, unless the invoice says they are included.

6. Storage limits

Each plan includes storage for each user: Starter 512 MB, Plus 5 GB and Pro 10 GB. We warn you at 80% and 95% full. When a mailbox is full, new mail cannot arrive until space is freed or the plan is upgraded. If you change to a smaller plan, we do not delete your mail.

7. Changes to the service

We may add, change or remove features. We will try to give notice before we remove a feature that many customers use. Some features are marked “coming soon”. These are plans, not promises. uMail may be updated or offline for a short time for maintenance.

8. Your content

Your mail and files belong to you or your company. You give us only the right to store, process and deliver them as needed to run the service. We do not use your mail for advertising. See the Privacy policy. For business customers, the Data processing agreement is part of these terms and applies automatically.

9. Termination and export of your data

• You can stop using uMail at any time. Ask an owner to close the company account.
• We may suspend or end your account for the reasons in section 3, for unpaid invoices, or if the law requires.
• After an account is closed, you have 30 days to ask for an export of your mail. We provide it in a common format.
• After that period, we delete the mail and account data, as described in the Privacy policy.

10. Our promises and their limits

We work hard to keep uMail running and your mail safe. But we provide the service “as is”, and we cannot promise that it will always be available or free from errors. Email can be delayed or lost on the internet, outside our control. Keep a copy of mail that is vital to you.

To the extent the law allows, uMail is not liable for indirect losses, lost profit, lost business or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.

11. Changes to these terms

We may update these terms. If a change is important, we will tell company owners before it starts. If you keep using uMail after the date of the change, you accept the new terms.

12. Governing law

These terms are governed by the laws of Ethiopia. Courts of Ethiopia decide disputes, unless the law of your country gives you other rights.

13. Contact

Questions about these terms: privacy@umail.et. uSolve, Addis Ababa, Ethiopia. Report abuse: abuse@umail.et.