Help / Custom domains

Add your domain

Use addresses like name@yourcompany.com.

A custom domain lets your team use addresses like sara@yourcompany.com. You must own the domain. You buy it from a domain registrar, and you manage its settings at your DNS provider. DNS is the address book of the internet.

New company? The admin home shows these steps as a short setup guide. Step 1 adds your domain, step 2 adds the DNS records and checks them, and step 3 creates your mailbox on the domain.

Steps

Open the admin console and choose Domains.
Choose Add domain and type your domain, for example yourcompany.com. Do not type www or https.
uMail shows a list of DNS records. These are short lines of text you add at your DNS provider.
Add the records at your DNS provider. uMail can do this for you, or you can import a file. See Connect your domain.
Wait a little, then choose Check. uMail looks for each record and shows if it is found.
When the verify record and the MX record are correct, the domain shows as verified.
Create your own mailbox on the domain, then add your team. See Add users and mailboxes. Choose Open your mail to sign in to your new mailbox.

Changes at your DNS provider can take up to an hour to work. Sometimes it is faster.

Important: when you change the MX record, new mail for your domain goes to uMail. If you already have email on this domain somewhere else, move or save that mail first, and only change MX when you are ready.

Remove a domain

You can remove a domain from the admin console. uMail will not let you do it while users still have addresses on it. Remove or move those users first.