Help / Email
Sending limits
How many emails you can send, why the limits exist, and what to do when you reach one.
uMail limits how fast a mailbox can send email. The limits protect you and your company. A hacked mailbox or a scam sends many emails very fast. The limits stop that early, so your company address keeps a good name and your email keeps reaching inboxes.
The limits
| What | Limit |
|---|---|
| Emails in one minute | 5 per mailbox |
| Emails in one hour | 100 per mailbox |
| Emails in one day | 500 per mailbox |
| People in one email (To, Cc and Bcc together) | 50 |
| People you email in one hour | 300 per mailbox |
| Emails in one day for the whole company | 2,000 |
Each email counts once, even when it goes to many people. A scheduled email counts when you schedule it. If you undo a send or cancel a scheduled email, the count comes back. The day ends at 03:00 Addis Ababa time.
If you reach a limit
uMail does not send the email and tells you which limit you reached and when it resets. Your text stays in the compose window. Wait a little, then choose Send again.
- "You have sent 5 emails in the last minute. Wait a moment and try again."
- "You reached today's limit of 500 emails. It resets at 03:00."
If sending is paused
If a mailbox reaches the minute limit three times in one hour, uMail pauses sending for that mailbox for 30 minutes. This looks like a mistake or a hacked account. You can still read email. If you did not expect this, ask your admin to change your password.
The limits are for normal work. If your team needs to send more, for example a customer update, send it in smaller groups or contact uMail support.
Admins can see how many emails the company sent today on the Overview page of the admin console.