Help / Plans and billing

Pay with telebirr

Send the amount, copy the transaction ID and paste it into uMail.

You can pay your invoice with telebirr from your phone. You send the money, then tell uMail the transaction ID so we can find your payment.

Steps

1. Sign in as an owner or admin and open Billing in the admin console.
2. Find the open invoice and choose Pay with telebirr.
3. uMail shows the amount, the telebirr account to pay and your invoice number.
4. Open telebirr on your phone and send exactly that amount to that account.
5. When the payment is done, telebirr shows a transaction ID. Copy it. You also receive it in an SMS.
6. Go back to uMail, paste the transaction ID in the box and submit.

What does Checking payment mean?

It means uMail received your transaction ID and is checking it with the payment provider. This is usually quick. When the payment is confirmed, the invoice shows as Paid and your service is extended by one month.

If it still shows Checking payment after a long time, make sure you pasted the whole ID and sent the full amount. Then wait a little and refresh the page. If it still does not change, contact uMail support and give your invoice number and transaction ID.

Send the exact amount. A smaller amount cannot be matched to your invoice.