Help / Email
Delivery status
See if the email you sent reached the other person.
After you send an email, uMail checks what happened to it. You see the result in two places. In the Sent folder, each email has a small label. When you open a sent email, a line under the names tells you more.
What the labels mean
| Label | What it means |
|---|---|
| Delivered | The email reached the other person's mailbox. |
| Waiting | The email is not there yet. It may be in the undo window, set to send later, or the other side is slow to answer. We keep trying for a while. |
| Not delivered | The other side refused the email, or we could not reach it. The line under the names says which address. |
If uMail cannot tell, it shows no label. This can happen with old emails.
Why an email is not delivered
- The address has a spelling mistake. Check each letter and try again.
- The mailbox does not exist, or it is full.
- The other side thinks the email is spam.
- The other side is down for a while. In this case you see Waiting first, and Not delivered only after we gave up.
Under a failed email you also see what the other side said, in a smaller grey line. It is written for computers, so it can be hard to read. A number that starts with 5 means the other side said no. A number that starts with 4 means try again later.
What to do
- Check the address of the person.
- Send the email again, or write to them another way to confirm the address.
- If you keep seeing Not delivered for a good address, ask the other person to look at their spam folder or to contact their mail provider.
Delivered means the email arrived in their mailbox. It does not mean the person has read it.