Help / Account and security

Report spam or phishing

What to do with junk mail and with emails that try to trick you.

Spam is unwanted mail, often selling something. Phishing is a trick: the sender pretends to be someone you trust, like a bank or your boss, to steal your password or money.

Report spam

1. Open the message.
2. Choose Spam. The message moves to the Spam folder.
3. uMail uses this to treat similar messages better next time.

Signs of phishing

• It asks for your password, a code or money.
• It creates fear or hurry, like your account will close today.
• The sender address looks strange or has small spelling mistakes.
• It has a link or file you did not expect.

What to do

1. Do not click links. Do not open files. Do not reply.
2. Move the message to Spam.
3. If you already typed your password on a strange page, tell your admin at once so your password can be changed.
4. If it pretends to be uMail, tell uMail support so we can block it.

uMail will never ask for your password by email.