uMail

Help / Your company (for admins)

Reset a password

Set a new password for someone who forgot theirs.

For now, people cannot reset their own password by email. Their company admin sets a new one.

Steps

  1. Check that the request really comes from the person. Call them or meet them if you can.
  2. Open the admin console and choose Users.
  3. Choose the person.
  4. Type a new password. It must be at least 10 characters.
  5. Save.
  6. Give the person the new password in a safe way. Do not send it in plain email.

The person can sign in with the new password straight away. Ask them to keep it private.

If the owner forgot the password

Another owner or admin can reset it. If you are the only owner, contact uMail support. We will check who you are before we help.

Be careful with requests that come by email or chat. Attackers sometimes pretend to be a colleague to get a password reset.