Help / Getting started

Sign in

Sign in with your full email address and your password.

You sign in with your full email address and your password. Your company administrator gives you both if you were added to an existing company.

Steps

1. Open the uMail website and choose Sign in.
2. Type your full email address, for example hana@yourcompany.com. Do not type only the first part.
3. Type your password.
4. Choose Sign in. Your inbox opens.

If you cannot sign in

• Check the spelling of your address. A small typo is the most common reason.
• Check that Caps Lock is off. Passwords are case sensitive.
• If you forgot your password, ask your company administrator to set a new one. See Change your password.
• If you see the message that your account is suspended, your administrator or your company account has been paused. Ask your administrator.

uMail never asks for your password by email. If a message asks for it, do not answer. Report it as phishing.

On a shared computer, always sign out when you finish. See Session and sign out.