Help / Plans and billing
Invoices
Find your invoices and understand their status.
uMail creates an invoice when you start a plan, change a plan or when a month ends. Each invoice has a number like UM-2026-0001.
Find your invoices
- Sign in as an owner or admin.
- Open the admin console and choose Billing.
- Scroll to the list of invoices. Each row shows the number, the plan, the number of users, the amount and the status.
Status
| Status | Meaning |
|---|---|
| Open | Waiting for payment. |
| Paid | We received your payment. Your service is extended by one month. |
| Void | Cancelled. You do not need to pay it. |
How the amount is worked out
The amount is the price of your plan multiplied by the number of users, for one month. All amounts are in Ethiopian birr. The Billing page also shows the date your service is paid until.
If you add users in the middle of the month, the new users are included in your next invoice.
Need a copy for your accountant? Use your browser's print option on the Billing page and save it as a PDF.