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Help / Custom domains

Troubleshooting domain checks

What to do when a record shows as missing or wrong.

After you choose Check, each record shows one of three states. OK means it is correct. Missing means uMail found nothing. Wrong means uMail found something, but it is not the value we expect. uMail also shows what it found, which helps you see the difference.

If a record is missing

  1. Wait up to an hour, then check again. DNS changes are not instant.
  2. Open your DNS provider and make sure the record was saved.
  3. Check the host name. A common mistake is to type the domain twice, like _umail.yourcompany.com.yourcompany.com.
  4. Check that you added the record in the right place. It must be at the provider that controls your domain's name servers.

If a record is wrong

  • Copy the value again from the admin console. Make sure no letters are missing at the start or the end.
  • For MX, check that old MX records from a previous provider are removed. Two sets of mail servers can send mail to the wrong place.
  • For SPF, check that you have only one SPF record.
  • Remove extra spaces or line breaks from the value.

Still stuck

Ask your DNS provider to confirm which name servers control your domain. Many problems come from editing records at one provider while the domain uses another.

You can choose Check as many times as you like. It costs nothing.