Help / Your company (for admins)

Suspend or remove a user

Pause a mailbox or delete it for good.

Use suspend when you want to stop someone from signing in but keep their mail. Use remove only when you are sure you no longer need the mailbox.

Suspend a user

1. Open the admin console and choose Users.
2. Choose the person.
3. Change their status to Suspended and save.

The person cannot sign in. They see a message that their account is suspended. Their mail stays safe. To let them back in, set the status to Active.

Remove a user

1. Open the admin console and choose Users.
2. Choose the person.
3. Choose Remove and confirm.

Removing a user deletes the mailbox and all its mail. This cannot be undone. If you may need the mail later, suspend the user instead.

Limits

• You cannot remove yourself.
• An admin cannot suspend or remove an owner.
• A removed address can be used again for a new user, but the old mail will not come back.